Privacy Policy

1. Information We Collect

We collect personal information when you interact with us online, via direct communication, or in person.

Through Our Website:

  • Contact Form: First and last name, email address, and optional phone number.
  • Website Analytics: Non-identifiable site usage data collected automatically via Google Analytics (cookies and IP addresses) to improve our site performance.

Via Direct Communication or In-Person (Studio & Forms):

  • Booking & Registration: Emergency contact details, billing information, and registration details for classes or Teacher Training.
  • Special Personal Information: Relevant health or injury details you voluntarily share with us (e.g., on registration forms or in person) to ensure your safety during sessions.
  • Minors: Information regarding students under 18 is collected only with explicit parental or legal guardian consent.

2. How We Use Your Information

We use your information strictly to:

  • Respond to contact form submissions and general enquiries.
  • Confirm bookings and manage class schedules via phone, email, or WhatsApp.
  • Process memberships, packages, invoicing, and Teacher Training registrations.
  • Send operational updates regarding classes, workshops, or timetable changes.
  • Adapt exercises safely based on health details you choose to disclose to instructors.

3. Analytics & Cookies

We use Google Analytics to understand how visitors engage with our website. This involves standard cookies that track anonymous browser activity. You can disable or reject cookies in your web browser settings without affecting your core experience on our site.

4. Sharing Your Information

We do not sell, rent, trade, or distribute your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers necessary to run our studio (such as website hosting, Google Analytics, and accounting platforms) or when required by law.

5. Data Security & Retention

We maintain appropriate technical and organizational safeguards to protect your personal information against loss, misuse, or unauthorized access. We retain your data only for as long as necessary to fulfill operational or statutory requirements, after which it is securely deleted or de-identified.

6. Your Rights Under POPIA

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction, update, or deletion of your personal information.
  • Object to or withdraw consent for the processing of your data at any time.
  • Lodge a complaint with the Information Regulator of South Africa.

7. Information Officer & Contact Details

To exercise any of your privacy rights or if you have questions regarding this policy, please contact our Information Officer:

The Source

Cape Town, South Africa

Email: info@thesourcecapetown.co.za

Phone/WhatsApp: +27 (0)83 378 4664

Information Regulator South Africa:

Website: https://inforegulator.org.za/

Complaints Email: POPIAComplaints@inforegulator.org.za

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